Payment Policy

Last updated: May 26, 2025

1. Accepted Payment Methods

At Grace & Whimsy, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

Credit & Debit Cards: American Express, Maestro, Mastercard, Visa
Digital Wallets: Apple Pay, Google Pay, Shop Pay

All payments are processed in British Pounds Sterling (GBP).

2. Payment Processing

Payments must be completed at the time of purchase.
Orders will not be processed or shipped until full payment has been received.
If a payment is declined or fails, the order will not be confirmed. Please ensure your payment details are correct before submitting your order.
You will receive an order confirmation email once payment has been successfully processed.

3. Pricing & Currency

All prices listed on Grace & Whimsy are in British Pounds Sterling (GBP).
Prices are subject to change without notice. The price displayed at the time of checkout is the final price you will be charged.
Any applicable taxes and shipping fees will be calculated and displayed at checkout before you complete your purchase.

4. Secure Payment Processing

Grace & Whimsy uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
We do not store your full credit card or payment details. Sensitive payment information is processed securely by our payment providers.
Our checkout is powered by Shopify, which is certified PCI DSS compliant, meeting the highest standards of payment security.

5. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email to the address provided at checkout. This email serves as proof of your purchase. If you do not receive a confirmation email within 1 hour of placing your order, please check your spam or junk folder, or contact us at info@graceandwhimsy.com.

6. Refunds & Chargebacks

Refunds are processed in accordance with our Refund & Return Policy.
Approved refunds will be returned to your original payment method within 7 business days.
If you experience any issues with your order or payment, please contact us first at info@graceandwhimsy.com so we can assist you promptly.
Unauthorised or unfounded chargebacks may be disputed. We kindly ask that you contact our support team before opening a dispute with your bank or payment provider.

7. Fraud Prevention

Grace & Whimsy reserves the right to cancel or place on hold any order suspected of fraud or unauthorised activity.
Additional identity or payment verification may be requested for high-value transactions or where suspicious activity is detected.
We reserve the right to refuse service to any customer where fraudulent activity is confirmed or reasonably suspected, in accordance with applicable UK law.

8. Failed or Disputed Payments

If your payment fails at checkout, please check the following before trying again:

Ensure your card details (number, expiry date, and CVV) are entered correctly.
Check that your billing address matches the address registered with your bank.
Contact your bank or card provider to confirm there are no restrictions on your account.

If you continue to experience issues, please contact us at info@graceandwhimsy.com and we will be happy to assist.

9. Contact Us

Business Information:

Website Name: Grace & Whimsy
Operated By: LOOMISS LTD
Company Registration Number: 17176290
D-U-N-S Number: 234775050
Registered Office (Administrative Only): 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Contact Details:

E-mail: info@graceandwhimsy.com
Phone: +44 20 37691239

Opening hours: Monday to Friday: 09:00 – 18:00 (GMT). Customer service will respond within 24 hours on business days.